François Maingret

Category: Business strategy (Page 1 of 4)

Who’s Steering the Ship? Why Brands Have Less and Less Control Over Ecommerce Customer Touchpoints

July 4, 2025 / / 0 Comments

When I built my first brand, I saw it as my creation, something I would have full control over. But it did not take me long to realize how wrong I was. But I wasn’t the only one making that mistake: either online or offline, many brands aim for maximum control over every customer interaction. However, this model is becoming increasingly outdated.

Historically, a brand’s network of stores, physical locations, and merchant websites was a relatively controlled environment where the company could carefully control the messaging, customer service, and experience. The first touchpoint a customer had with a brand was typically something directly controlled by the brand, like a website, a retail store, or an ad.

In 2025, the e-commerce journey is a lot more complex. The ever-increasing diversity of online sales channels, digital platforms, but also consumer behavior and new technologies completely changed these dynamics. This leaves brands with significantly less direct control over customer touchpoints, and a strong need to adapt their strategies.

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Zombies and Witches Favor Online Shopping: How Spirit Halloween’s Online Strategy Meets Their Expectations

October 26, 2024 /

If you live close to a large city, you’ve probably seen all these Spirit Halloween stores popping up recently. It’s impossible to miss them with their bright orange signs. I find it impressive that a company can generate enough revenue during the Halloween season to have the resources to open all of these temporary locations. But what’s even more impressive is that, even when operating within such a short time frame, they place a heavy focus on the online experience.

Let’s see how this company operates and review some key parts of their online strategy. Spirit Halloween recently added some interesting shipping options and seems to perform well online. Halloween is certainly an interesting time of year for businesses, and I thought it would be insightful to examine one of these extremely seasonal businesses that succeed online.

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New Flashy Ad Campaigns Won’t Always Fix Your Business – Why Ecomm Entrepreneurs Should Consider All 4Ps of Marketing

August 2, 2024 /

You’ve probably heard of the “Four Ps of Marketing.” If not, the 4Ps—Product, Price, Place, and Promotion—are the key elements that help businesses strategize how to develop, price, distribute, and promote their offers effectively.

If a company was a house, Price and Place would be how much the house is worth and where it is located—very important elements that are frequently discussed. Promotion would be the fancy cabinets and the fresh coat of paint on the kitchen walls. There are millions of blogs, YouTube channels, and TV shows about home decor, and many homeowners think their house will double in value if they put a fresh coat of beige paint on the walls. Finally, Product is the house itself: the walls, foundations, plumbing, insulation. It is not the “sexy” part of the building, something people even avoid discussing sometimes, but a house with structural issues will be a lot less attractive to buyers.

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Levi’s Focus on DTC: Why I Think the Brand Has What It Takes to Be Successful

July 29, 2024 /

Hot take: I think over 95% of businesses selling on large Amazon would fail miserably if they opened a DTC channel. Anyone can build a storefront on Shopify, list their product, pay $100 a month membership, and start selling. But how many entrepreneurs can sell profitably in significant volume via a DTC channel? People complain about Amazon’s fees without realizing that for many brands, CACs would kill them if they had their own channels.

On the other hand, some brands are seeing massive success with DTC. One of these brands is Levi’s, which claimed to have doubled their DTC revenues in the last decade and now making this channel a major part of their strategy. According to Michelle Gass, Levi Strauss & Co. president: “With the strong momentum and consumer permission, now is the time to accelerate our transition to D2C, where we will evolve our culture and operating model, and our consumer centricity will drive every aspect of how we operate.”

This brings me to think, what makes Levi’s a good candidate for a successful DTC channel, and when should a business stay away from it?

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The Difference Between Counterfeits and Dupes – And How These Products Impact Brands

May 19, 2024 /

If you’ve been following my content, you often hear me say building a strong brand is one of the most important things in today’s business environment. And one of the signs you have a strong and successful brand is when you start seeing counterfeit products.

According to OECD data, the global trade in counterfeit goods in 2023 was $1.023 trillion, or 3.3% of the total global trade. And despite efforts from brands and marketplace operators, these products are all over merchant websites, including some of the most popular.

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Selling Private Labeled Items from Alibaba on Amazon Is the Fast Lane to Failure

May 12, 2024 /

I recently saw an intriguing article in my recommendations. It was a guide on how to find products on Alibaba to resell on Amazon. I wondered why Google would recommend articles from 2017? But no, the article was published recently by a major company that sells market research software.

I get it, everyone is looking for the easy, quick, and risk-free way to get rich. And people have been selling that dream since commerce was a thing. We’ve seen it with dropshipping, with “Alibaba to Amazon” private labeling, or with the millions of pyramid schemes out there. Hell, I am sure people in ancient Greece were selling courses on investing in olive oil and wine.

Even though the article doesn’t present itself as a “get rich quick” guide, I found it overly optimistic. I don’t blame the company; it was well-written and probably does a great job at selling their software. And it isn’t misleading either; there is a lot of good and useful info in there. But because I know there are aspiring entrepreneurs reading my content, I’d like to discuss the risks of this strategy. The market has changed drastically since people started selling products sourced from Alibaba on Amazon, and I think it is necessary to understand these changes.

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Chewy is Losing Customers : Can the Ecommerce Giant Surprising Strategic Move Help Them?

March 29, 2024 /

When I moved to Texas from France, I was surprised to see this many dogs when walking around. I thought every other person had a dog. I wasn’t too far off: 66% of U.S. households (86.9 million homes) own a pet, with dogs being the most popular pet (65.1 million U.S. households own a dog).

As a result, the pet care market is huge, $246.66 billion worldwide in 2023 and is projected to grow to $259.37 billion in 2024. Of course, this market is very competitive, and even the largest companies have to constantly innovate to grow.

The e-commerce giant Chewy announced surprising plans to expand, and I’d like to discuss whether other retailers should emulate them.

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How Much Power Do Consumers Have Over Your Business?

February 10, 2024 /

Every company claims to be “Customer-centric”, and claims to make customer satisfaction their priority. Of course, everyone wants to keep their customers happy and maintain a good relationship with them. And in these brands-customers relationships, companies would rather see the power balance shifting towards them. It is easier said than done, even in the case of multi billion dollar businesses: customers as a whole sometimes have a lot of power over these massive companies. Some of us may remember Peloton, which was a massive success during Covid but faced customer backslash when they increased their prices and when alternatives became available again once the pandemic improved. 

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Who is Your Target Customer?

January 27, 2024 /

I see the value proposition as the cornerstone of a successful business, something I often go back to when I discuss important business and e-commerce concepts. Another key part is marketing and how to communicate this value proposition to the world. However, I believe an often overlooked aspect is addressing the right target demographic.

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